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Client Implementation Manager

Client Implementation Manager

New York, NY

Do you have experience implementing complex solutions for large healthcare enterprise clients and a desire to grow into a more strategic client relationship role?

Do you get jazzed by wrangling clients and internal teams to get complex projects done on time?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt and change direction quickly?

Do you share our passion for enabling positive change within healthcare and helping patients with chronic conditions like diabetes?  

If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.

Fit4D is a high-growth, venture-backed health tech services company based in New York City.  The company partners with pharmaceutical companies, payers and accountable care organizations to deliver a personalized, technology-based approach to improving the lives of people living with diabetes and other chronic conditions.   Founded in 2009, the company has a proven track record of results including 20% greater prescription adherence and demonstrable reductions in A1C values.

The company is a high-energy, results-oriented work place that believes our success, as well as the success of our customers and patients, relies primarily on a fantastic team with the passion, drive and skills to change the face of chronic condition management.

What you'll do:

Fit4D seeks to hire an Client Implementation Manager reporting to our Client Relationship Director and based in our New York City office to be an instrumental member of our team.   You will be involved in launching and growing key client relationships and will:

  • Use your project management skills to take client programs from contract signing to a smoothly running and growing program
  • Tactical support of client meetings (create material, prepare team for success)
  • Ensure accurate execution and delivery on contracts and program objectives
  • Oversee implementations of new client programs
  • Maintain trusted partner relationships to ensure client satisfaction
  • Maintain effective customer communications to ensure successful and ongoing value to client
  • Work with internal technical operations and clinical teams to ensure goals are met and clients are satisfied
  • Exceed client expectations leading to referenceable account for future sales team opportunities
  • Use data to “tell the story” of how the Fit4D program is creating value

What you'll bring to the team:

  • 3+ years of experience and proven success building and managing projects and program implementations with Healthcare clients
  • Strong relationship building skills
  • A very high level of organization and project management experience is an absolute requirement
  • Well organized, eye for details and collaborative
  • Ability to translate strategy into execution tactics
  • Ability to roll up your sleeves to get things done yourself, along with leading and working with cross-functional teams.
  • Demonstrated ability to autonomously represent our company and core values
  • Strong communicator with ability to tailor messages to stakeholder constituencies
  • Energetic problem solver driven by the prospect of improvement
  • Thrives in entrepreneurial environment
  • Comfortable with ambiguity and confident in taking decisions
  • Operates with high integrity and accountability for results
  • Desire to build the business and improve the lives of patients with chronic diseases.
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