Technology Support Analyst
Are you an IT problem solver which a knack for creative solutions?
Are you a self-starter who is motivated by understanding and implementing security and compliance initiatives?
Do you enjoy researching and resolving complex IT related issues?
Are you a “people person” who enjoys helping end users & team members solve problems?
Do you share our passion for enabling positive change within healthcare and helping patients with chronic conditions like diabetes?
If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.
Fit4D is a high-growth, venture-backed health tech services company, based in New York City, that partners with pharmaceutical & device companies, payers and ACOs to deliver personalized, technology-based coaching to improve treatment adherence and health outcomes for people living with diabetes and other chronic conditions. The company has a high-energy, results-oriented work place that believes our success, as well as the success of our customers and patients, relies primarily on a fantastic team with the passion, drive and skills to change the face of chronic condition management.
The Technology Support Analyst will join a strong technically-oriented operations team that continuously innovates and improves our technology solutions, ensures the successful implementation and support of all customer programs and enables our clinical team to efficiently engage a large patient population. The Technology Support Analyst will be responsible for the set-up, configuration, maintenance, and monitoring Fit4D’s technology. The ideal candidate should have a passion for learning and understanding security and compliance such as HIPAA and HITRUST. This role will report to the Director of Technical Operations and be part of our high-energy, passionate team of innovators.
Setup configuration and maintenance of team member hardware (laptops, phones, etc.)
Define IT standards, processes, and procedures for compliance (HIPPA, etc.)
Support the end user’s technical issues and concerns
Develop monitoring and audit process to ensure security compliance
Establish and maintain relationships with third party hosting vendors for Fit4D’s technology solution
Install software updates and manage upgrade process to ensure seamless system uptime
Support onboarding and system training
Work with leadership team to support future evolution of Fit4D technology platform
POSITION SKILL REQUIREMENT:
1-3 years hands on training/experience on Microsoft SQL technology platforms
Experience working in start-up environment preferred
Experience working with virtual and offshore teams
Information technology educational background
Previous education or strong desire to learn security compliance
Motivated and able to work both independently and in a team environment
Strong initiative to improve solutions, systems, and processes